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Frequently Asked Questions
PLAYFORCE
Nope! Playforce is an e-commerce store and doesn't have a physical retail store.
Yes. You can simply checkout as a guest. However, you will require a valid email address and contact number so that we can send you the details for your purchase.
PAYMENTS
We accept Visa, Mastercard, Amex, PayNow, and Bank Transfer (fast). For PayNow or Bank Transfer (Fast), please contact 9115-1460 (Playforce) to place your order.
Payment is processed during the checkout process when you pay for your order. The order number on the confirmation page indicates that the payment has been successfully processed.
ORDERS
Select item > Check your item(s) > Click checkout to proceed with payment.
All successful order transactions should receive an order confirmation email. If you have not received your order confirmation email, please check your junk email or spam folder. Alternatively, log in to your Play account to check your order summary.
If you face any technical difficulties, please call or WhatsApp 9115-1460 (Playforce). Our helpline is available from 11 am - 6 pm daily.
Unfortunately, you cannot add extra items to an order once the order is processed. Please proceed with placing a second order.
Unfortunately, you cannot amend or cancel your orders once the order is processed.
PRODUCT
Yes! Although we don't have a physical store, you can contact us to arrange a meet-up to view the item. The meet-up location is at The Seletar Mall (797653).
Yes! The photos are taken directly from the product.
Yes! Fixed price.
It depends on whether the product is still with us. After listing the item, the product is moved to the storage for safe keep and only retrieved after receiving a sale order. You can request more photos after placing the order.
Nope! We sell both brand new and pre-owned products. Look for "New" in the listing title for brand new products. EG. MacBook Pro 2020 (13-inch, 128GB)(New)
DELIVERY
Most delivery will be on the same day if the order is placed before 3.00 pm. The latest will be the following day. Excluding Public Holidays, Eves of Public Holidays, and any special occasions or company retreats.
Yes! We will contact you once we receive your order to arrange the delivery details with you. Alternatively, you can also contact us at 9115-1460 via SMS or WhatsApp with your order number to arrange the delivery details.
We will text you via SMS to inform you that the delivery will be arriving on the day of delivery.
Yes, you can contact us at 9115-1460 (Playforce) via SMS or WhatsApp to find out the delivery status.
The delivery address must be located within mainland Singapore. Exclusion areas include Pulau Ubin, Sentosa, Jurong Island, military camps, prisons, Alps Avenue, Changi Cargo Complex, ferry terminals, Airport Link, Tuas View Extension, etc. This also includes any places that require a security pass or clearance.
CANCELLATIONS & RETURNS
Orders are returnable if they are incorrect. An 'incorrect' item means the item delivered was not what you ordered. EG., The model or color is different from what is indicated on the order confirmation. Please refer to our Returns & Repairs Policy for complete details.
If the return meets all the requirements, please have the item and invoice ready, and we will contact you to arrange the meet-up to have the item returned at The Seletar Mall (797653).
Before accepting the item from the courier, please carefully inspect the item for damages before acknowledging and signing off. If you notice that your item is damaged, you may refuse to accept the delivery. Please get in touch with us immediately at 9115-1460 (Playforce) if such a situation arises.
Cosmetic flaws are not eligible for returns for pre-owned products as our policy does not cover cosmetic imperfections such as scratches or dents. You may request more photos upon placing the order and have the option to cancel the order before the order is processed and sent. Once the item has been sent, the cancel option will no longer be available.
TRADE-IN/SELL
1. Use the "Get Quote" form to get a quotation from us
2. We will update you on the quotation via SMS within a business day
3. We will schedule with you the meet-up time and date for the transaction at The Seletar Mall (797653)
Playforce doesn't have a physical shop. Dealing is via meet-up arrangement at Seletar Mall (797653). Kindly contact us to make an appointment.
Yes. You can use the "Get Quote" form to get a quotation from us, and we will contact you to schedule an appointment.
We take in brand-new and pre-owned products such as laptops, tablets, and phones.
Unfortunately, we don't accept pawning.
Yes. However, it will be a different price than what you've sold. You can purchase it at the listed price, subject to availability.
Yes. We can pay you in full either via Cash or PayNow.
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